waja32 Terms and Conditions of Use

1 Acceptance of Terms

These Terms and Conditions ("Terms") govern the relationship between the user ("Member") and the waja32 platform, which operates under international licensing. By accessing the waja32 website, registering an account, or using any of the services provided, the Member is deemed to have accepted and agreed to be fully bound by these Terms.

If you do not agree with any part of these Terms, you are advised not to use the waja32 website or services. Continued use following any amendments to these Terms constitutes acceptance of those changes.

These Terms are to be read together with the Privacy Policy and Responsible Gambling Policy of waja32, which also form part of the agreement between the Member and the Platform.

2 Account Eligibility and Registration

To register and use waja32 services, applicants must meet the following requirements:

• Be at least 21 years old at the time of registration.
• Not be located in a jurisdiction that prohibits or restricts online gambling.
• Register only one (1) account. Multiple accounts by the same individual are strictly prohibited.
• Provide accurate, current and complete personal information during registration, including full name as per MyKad, an active mobile number and a valid email address.
• Not be an employee, partner or immediate family member of a waja32 employee.

waja32 reserves the right to request identity verification documents at any time to ensure the accuracy of the information provided. Failure to provide the requested documents may result in the account being suspended or terminated.

3 Deposit and Withdrawal Policy

waja32 accepts deposits and processes withdrawals through the following payment methods: Touch 'n Go eWallet, DuitNow, online banking via FPX, and cryptocurrencies namely USDT, BTC and ETH.

Deposits:

• The minimum deposit amount is RM10 for all payment methods.
• Deposits are typically credited to the account instantly or within a short period depending on the method chosen.
• Members are responsible for ensuring that the payment information provided is accurate. waja32 is not liable for any delays arising from incorrect information provided by the Member.

Withdrawals:

• The minimum withdrawal amount is RM50 per transaction.
• Withdrawal processing time is within 10 to 45 minutes after the request is approved.
• Withdrawals will be processed to the same account or e-wallet used for the deposit, in compliance with anti-money laundering regulations.
• Withdrawals of bonus balances are subject to wagering requirements that must be fully met before the withdrawal request is approved.

4 Bonuses and Promotions

waja32 offers various promotions to its members. All bonuses and promotions are subject to specific terms stated alongside each offer. Members are advised to read the conditions of each promotion before accepting any bonus.

Welcome Bonus:

• New members are eligible to receive a welcome bonus of 200% of the first deposit amount, up to a maximum of RM1,500.
• This bonus is subject to a wagering requirement of 20 times the bonus value received before any winnings from that bonus can be withdrawn.
• Example: A deposit of RM100 gives a bonus of RM200, resulting in a balance of RM300 with a wagering requirement of RM200 × 20 = RM4,000.
• Another example: A deposit of RM1,600 gives the maximum bonus of RM1,500, resulting in a balance of RM3,100 with a wagering requirement of RM1,500 × 20 = RM30,000.

General Bonus Rules:

• Only one bonus may be active at any one time. Bonuses cannot be combined unless specifically stated.
• waja32 reserves the right to modify, suspend or discontinue any promotion at any time without prior notice.
• Any abuse of the bonus system, including arbitrage or the use of multiple accounts to obtain bonuses, will result in bonus cancellation and account termination.
• Certain games may contribute differently towards wagering requirements. Further details are available through customer support.

The waja32 VIP programme consists of five (5) tiers: Bronze, Silver, Gold, Platinum and Diamond, each offering different weekly cashback rates. Tier advancement depends on the Member's level of gaming activity from time to time.

5 Game Rules

All games available at waja32, including slots, live casino, sports betting, poker and other games, are subject to their own specific rules which can be found within the game interface.

• Game outcomes generated by a random number generator (RNG) or determined by the game provider are final and cannot be disputed.
• Any outcome resulting from a technical failure or connection interruption during gameplay will be handled in accordance with the policy of the relevant game provider.
• Confirmed bets cannot be cancelled. Members are responsible for ensuring the bet amount is correct before confirming any transaction.
• For sports betting, the odds displayed at the time the bet is confirmed are the odds that apply, even if the odds change afterwards.
• All live casino games are operated by licensed providers and the results are subject to those providers' rules.

6 Prohibited Conduct

Members are strictly prohibited from engaging in the following activities:

• Registering more than one account, whether under their own name or another person's name.
• Using automated software, bots, scripts or any unauthorised mechanism to interact with the platform.
• Sharing or transferring an account to another party.
• Engaging in any form of fraud, including payment manipulation or abuse of the system.
• Conducting money laundering through gaming activity on this platform.
• Colluding with other players to manipulate game outcomes, particularly in poker or live games.
• Exploiting any technical vulnerability or bug in the system for unauthorised gain.

waja32 uses a monitoring system that allows us to identify irregular behaviour. Any violation may result in immediate suspension, account termination and forfeiture of all balances.

7 Information Security and Privacy

waja32 takes the protection of all members' personal information seriously. All personal data is collected, stored and processed in accordance with our Privacy Policy.

• Members are fully responsible for the security of their login credentials. Passwords must be kept confidential and must not be shared with any party.
• If a Member suspects that their account has been accessed without authorisation, this must be reported to the waja32 support team immediately.
• waja32 will never ask for a Member's password through any channel, including email or live chat.
• Members' financial information is protected with industry-standard encryption technology.
• waja32 will not sell or disclose Members' personal information to third parties unless required by law or with the Member's consent.

8 Responsible Gambling

waja32 is committed to providing a safe and responsible gambling environment. We encourage all members to play within their means and within their financial capacity.

• Members may request deposit limits, betting limits or session time limits by contacting our support team.
• If a Member feels that gambling has affected their life, they may request a self-exclusion that will restrict access to their account temporarily or permanently.
• This platform is for individuals aged 21 and above only.
• waja32 encourages Members who need assistance to contact the relevant gambling support services.

More information on responsible gambling practices can be found on our Responsible Gambling page.

9 Claims, Complaints and Dispute Resolution

If a Member has a complaint or claim relating to a transaction, game outcome or waja32 service, the following procedure should be followed:

• Contact the waja32 customer support team via live chat or email within 30 days of the date of the disputed incident.
• Provide full details including the transaction ID, date and time, and a brief description of the complaint.
• Our team will investigate the complaint and provide a response within a reasonable timeframe.
• waja32's decision following an investigation is considered final for all matters relating to games and transactions on the platform.

Customer support is available 24 hours a day, 7 days a week via live chat and email in Malay and English.

10 Amendments to Terms and Conditions

waja32 reserves the right to amend, add to or update any part of these Terms at any time. Changes will take effect immediately upon publication on this website.

Members are encouraged to review this Terms and Conditions page periodically to ensure they are always aware of any recent changes. The effective date will be updated each time a material change is made.

Continued use of the waja32 platform after changes are published will be considered as the Member's acceptance of the new version of the Terms.

11 Limitation of Liability

waja32 is not responsible for any losses arising from:

• Technical failures or service disruptions beyond the platform's control, including internet outages or third-party provider issues.
• Game outcomes that are the result of chance or the Member's own error.
• Unauthorised access to a Member's account due to the Member's negligence in safeguarding their password or login information.
• Losses arising from a Member's reliance on inaccurate information from external sources.

waja32's liability to a Member under any circumstances is limited to the amount of money deposited by the Member into their account at the time the relevant incident occurred.

12 Applicable Law and Jurisdiction

These Terms are governed by the laws of the jurisdiction in which waja32 operates under its international licence. Any dispute arising from or relating to these Terms shall be finally resolved through arbitration in accordance with the rules set by the licence holder.

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be minimally modified to make it valid and enforceable, while the remaining provisions will continue in full force and effect.

These Terms constitute the entire agreement between the Member and waja32 with respect to the matters set out herein and supersede all prior agreements, representations and understandings.