Your Personal Information Protection at waja32

1. Introduction and Scope of This Policy

This Privacy Policy is published by waja32 ("we", "platform" or "waja32") and applies to all individuals who use our website at waja32.org, register an account, make deposits or withdrawals, and interact with any services we offer.

By registering an account or continuing to use the waja32 platform, you fully agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact our support team to close your account.

This policy covers all data-related aspects — from how we collect information, how that information is used, which parties may receive limited access, and your rights as a user to control your own personal information.

2. Personal Information We Collect

To provide services that are secure, responsible and compliant with international licensing requirements, waja32 collects several categories of information from users:

• Identity information: full name, date of birth, identification card number (MyKad), nationality and residential address. This information is required for the identity verification (KYC) process to ensure the platform is only accessed by individuals aged 21 and above.
• Contact information: email address, mobile phone number and the username you choose when registering your account.
• Financial information: details related to the payment methods you use — including Touch 'n Go eWallet, DuitNow, FPX (online banking), and cryptocurrency wallets (USDT, BTC, ETH). Full bank account numbers are not stored directly by us.
• Gaming activity data: betting history, deposits, withdrawals, game preferences and session duration on the platform. This data is used for responsible gambling monitoring purposes.
• Technical data: IP address, device type, operating system, web browser, login timestamps and website activity logs. This information helps us detect suspicious activity and improve account security.
• Your communications with us: records of conversations with the support team via live chat and email, including enquiries, complaints and feedback.

We do not collect information beyond the minimum requirements stated above. Any additional data collection in the future will be communicated to you in advance.

3. How We Use Your Information

The personal information collected is used solely for platform operations and regulatory compliance. Specifically, we use it to:

• Verify your identity and age during the account registration process to meet international licensing requirements.
• Process deposits and withdrawals securely through supported payment methods.
• Manage your account, including passwords, security settings and communication preferences.
• Provide 24/7 customer support via live chat and email in Bahasa Melayu and English.
• Monitor gambling patterns to identify signs of problem gambling and implement appropriate protection measures.
• Detect, investigate and prevent fraud, money laundering and other illegal activities.
• Inform you about service updates, relevant promotions and changes to our policies.
• Improve the user experience on the waja32 platform based on aggregated and anonymised usage data.

We do not use your personal information for third-party advertising profiling or any purpose unrelated to platform operations.

4. Sharing Information with Third Parties

waja32 does not sell or disclose your personal information to third parties for commercial purposes. However, in certain limited situations, we may share information with:

• Payment processors and e-wallet providers: Transaction information that needs to be shared with payment service providers such as Touch 'n Go, DuitNow providers or cryptocurrency exchanges used when processing your deposits and withdrawals.
• Technical service providers: Third parties that assist us with technical infrastructure management, cybersecurity and cloud services — all bound by strict confidentiality agreements.
• Regulatory bodies and law enforcement: When required by law, court order or regulatory bodies under international licensing requirements, waja32 will disclose the requested information.
• Corporate group entities: Companies within the same group as waja32 that are involved in delivering platform services, subject to the same Privacy Policy.

5. Data Security Measures

The security of your personal information is something we take seriously. waja32 implements multiple layers of technical and organisational protection to keep your data safe:

• All communications between your device and waja32 servers are encrypted using industry-standard Transport Layer Security (TLS) protocol.
• Account passwords are stored in hashed form using secure algorithms — waja32 does not store passwords in plain text.
• Two-factor authentication (2FA) is available for all user accounts as an additional security layer.
• Access to the user database is restricted to personnel who need it, with full logging of every access.
• Automated monitoring systems operate 24/7 to detect suspicious login attempts, unauthorised access and other anomalies.
• Penetration testing is conducted periodically by independent third parties to identify and patch system vulnerabilities.

Although we implement all reasonable measures, no system can guarantee absolute security. Should any security incident involving your data occur, we will notify you as soon as possible in accordance with applicable legal requirements.

6. Data Retention Period

waja32 retains your personal information for as long as your account is active or as long as necessary for the purposes stated in this policy. The following are general data retention guidelines:

• Active account data: Retained for as long as your account remains active on the waja32 platform.
• After account closure: Personal information will be retained for the period required by international licensing requirements and anti-money laundering regulations, before being securely deleted or anonymised.
• Financial transaction records: Retained in accordance with applicable financial reporting and licensing compliance requirements.
• Support communication logs: Records of conversations with customer support are retained for quality control and dispute resolution purposes.

You may request deletion of your data at any time by contacting our support team. Requests will be processed subject to legal requirements that obligate us to retain certain records.

7. Your Rights as a User

As a waja32 user, you have certain rights regarding your personal information. You may submit requests relating to the following rights through our support team:

• Right of access: Request a copy of the personal information we hold about you.
• Right of correction: Ask us to correct information that is inaccurate or incomplete.
• Right of deletion: Request that your personal information be deleted, subject to legal obligations binding on us.
• Right to withdraw consent: Withdraw your consent for the use of certain data at any time.
• Right to data portability: Request a copy of your data in a machine-readable format.
• Right to object: Object to the processing of your data for specific purposes that are not our legal requirements.

All user rights requests will be processed within a reasonable timeframe. To submit a request, contact our support team via live chat or email at:

[email protected]

8. Cookies and Tracking Technologies

The waja32 website uses cookies and similar tracking technologies to improve user experience and ensure the platform functions properly. The types of cookies we use include:

• Essential cookies: Required for basic platform functions such as login sessions, account security and verification. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collect aggregated information about how users interact with the platform to help us improve our services.
• Preference cookies: Store user preferences such as language and display settings so you do not need to set them again each time.

You can manage cookie settings through your web browser. However, disabling certain cookies may limit the functionality of the waja32 platform that you access.

9. Protection of Underage Users

The waja32 platform is exclusively for individuals who are 21 years of age and above. We do not intentionally collect any personal information from individuals under the age of 21.

During the registration process, you are required to confirm that you are at least 21 years old. Identity verification via MyKad or other official documents is also implemented as an additional layer of control.

Parents or guardians who are concerned about the use of the platform by their underage child or dependent are requested to contact our support team immediately.

10. Changes to This Privacy Policy

waja32 reserves the right to modify this Privacy Policy from time to time to reflect changes in platform practices, licensing requirements or applicable legislation.

When significant changes are made, we will notify you via:

• Email notification to the email address registered in your account.
• A clear notice on the waja32 website homepage at least seven days before the changes take effect.
• In-platform notification for users who log in to their accounts.

Continued use of the waja32 platform after the effective date of a change means you accept the terms of the updated policy. If you do not agree with the changes, please contact us before the effective date.

The Privacy Policy version history is available upon request through our support team.

11. Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, the waja32 support team is ready to assist.

We provide customer support 24 hours a day, 7 days a week via live chat and email in Malay and English. For privacy-related enquiries, you can contact us at:

[email protected]

Our team will endeavour to respond to all privacy-related enquiries promptly. For more complex issues such as data access requests or account deletion, a more detailed process may be required, but we will ensure you are kept informed of the progress of your request throughout the process.